Seeing the Doctor
In order to deliver the best possible personal care the doctors operate personal lists and it is recommended that patients see their usual GP for their routine appointments so that we can offer continuity of care. However, if you need to be seen on the day, you may see your usual Doctor or the On Call doctor. We offer a range of face-to-face and telephone appointments.
Dr Evitts and Dr Snowden cover each others patients throughout the week, when the other is not in Practice. Dr Davies and Dr Hargreaves have the same working arrangement. The doctors usual working days are:
Dr Henney – Monday / Tuesday / Wednesday / Friday
Dr Edney – Monday / Wednesday / Thursday / Friday
Dr Evitts – Monday / Tuesday / Thursday
Dr Snowden – Wednesday / Friday
Dr Davies – Monday / Tuesday PM / Wednesday AM
Dr Hargreaves – Wednesday PM / Thursday / Friday
Help us to help you
Be prepared to help us by giving the receptionist information if requested. All our staff are trained to handle and respect confidential information.
Making an Appointment
Appointments can be made either by telephone, online or by calling in person. The surgery operates an appointment only system. To register for the NHS App for online booking.
If you have an urgent problem, we will consult you in on the same day, but you may have to wait or be seen by another Doctor. Patients can see their usual Doctor generally within 5 working days, unless that Doctor is away from the Practice.
The receptionists will have daily knowledge of what appointments are available. They will ask you about your problem in order to give you the most appropriate appointment. Please note that each appointment with the Doctor is for 10 or 15 minutes and each person attending the surgery will need a separate appointment to avoid delays to other patients. Double appointments (for 20 minutes) are available if required, please ask the receptionist.
Appointment availability will be regularly reviewed by the Reception Manager and/or the Practice Manager. If you have any comments, concerns or complaints about our appointment system, please contact them at the surgery.
If you are unable to attend your booked appointment, it is important that you let us know so that we can offer your appointment to someone else.
Chaperones
If you would like to have a chaperone present during a consultation or examination, please arrange this with the doctor. It is surgery policy to always offer a chaperone for any examination of an intimate nature.
You can also ask the receptionist when you book the appointment.
Home Visits
If you are not well enough to come to the surgery, you may request a home visit by telephoning before 10am.
You will be asked for information about your problem; this is so we can arrange our visits in order of priority.
Please consider if a home visit is necessary – remember that the surgery is better equipped than the Doctor’s bag and the Doctor can see six people in the surgery in the time it takes for each home visit.
Out of Hours
If the Surgery is closed, medical assistance can be obtained by calling NHS 111 or in an Emergency call 999. There NHS 11 website can also help you find the care you need https://111.nhs.uk/
Page last updated: July 2023