The NHS App is our main Online Service Provider for patients (aged 18 and over) to manage their appointments, order repeat prescriptions, change addresses and/or telephone numbers and view their medical record.
With the NHS App you can:
You can book a routine appointments with your Doctor (medical problems only), check an appointment time or cancel your appointment if it is no longer needed.
Order your repeat medication. Please note we still require FIVE WORKING DAYS to process the request.
Change of Address & Telephone Numbers
Use the ‘View/Update your contact information’. We can only accept changes of address within our practice area. If patients are unsure about this, please check with the Receptionist. If we have a query regarding your new address, we will contact you by telephone or letter as we are unable to reply through the website.
Prospective Access Your Medical Records
When you gain access to the NHS App, you will have full access to your medical records for all information from the date of access, into the future (prospective access). This includes consultations, medications, allergies, laboratory and other test results and some letters/documents.
Full Historical Access to Your Medical Records
Patients aged 18 and over can have online access to historical information from their medical record. This includes coded data in the form of current and past medical problems, current medications, results e.g. blood pressure & blood tests, letters to & from the practice, consultations, allergies, adverse reactions & immunisations.
All patients, including existing users of the NHS App, will complete an application form (obtained from the surgery) to register for full historical access to their Medical Record. They will be required to supply two documents as proof of identity. Documents accepted for this will be a passport, photo driving licence and a bank or building society statement. Current utility bills will not be accepted.
Once we have received the application form and have verified the patient’s identity (it will take 6-8 weeks for us to check the records ), we will send a letter confirming the application. New users will receive their unique User ID and PIN number and instructions of how to register. Existing users will receive confirmation of their application; they can continue to use the site as before.
The record is ‘read only’ and cannot be altered. However, you can print off details and can, for example, take them to a hospital appointment. If you are waiting for results you will see them when added to your record. You can also look up your list of immunisations.
You will be able to view your record at home, overseas, in hospital as an in- or out-patient (e.g. to share with hospital staff), whenever you have an internet connection.
We are following the recommendations of the RCGP, BMA and MDU by providing limited access to patients under 18 years (for repeat medication and appointment booking only) whilst more consideration is given to this matter.
If you need access to you historical medical records in a faster time-frame than 6-8 weeks, you can make a Subject Access Request for the information, which will be actioned within 28 days. This is likely to be an electronic PDF copy of the medical records requested. It will not be expedited NHS App access.
It will be your responsibility to keep your login details and password safe and secure.
You should contact us immediately if you
- think that there is something that needs to be changed.
- know or suspect that your record has been accessed by someone that you have not agreed should see it.
- spot something in the record that is not about you or notice any other errors.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood.
Forgotten history – There may be something you have forgotten about in your record that you might find upsetting.
Abnormal results or bad news – When viewing test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
If you require further clarification, please contact the surgery for a clearer explanation.
Please ask at the practice if you would like an application form.
Page last updated: June 2023.