When the surgery is closed

Out-of-hours cover

If you need to contact the Out of Hours service for urgent medical advice or attention, please dial 111. Calls to the NHS 111 service are free from both landlines and mobiles.

It is possible to be seen at the Whitchurch Out-of-Hours centre if that is easier for you but you must arrange this when speaking to the Chester Out of Hours staff; NHS 111 will not be able to arrange this for you.

Out of Hours service

An NHS call handler will answer your call. They will take details from you and ask one of a team of specially trained and experienced nurses to call you back within a specified time. The nurse will then phone you, listen to what you say, assess your symptoms and agree with you the best course of action.

If you live in the south of the practice area, you can ask to be seen at the Shrop Doc base in Whitchurch.

Enhanced Access

Routine appointments 6.30pm – 8pm and Saturdays

The Rural Alliance Primary Care Network provide enhanced access services Monday to Thursday between 6.30pm and 8.00pm. These appointments are for routine GP, nursing and pharmacist consultations, at various practice sites.

Primary Care Cheshire are commissioned to deliver services on Friday evenings 6.30pm-8.00pm and Saturdays 9am to 5.00pm. These appointments are available at Bunbury Medical Practice.

These appointments can be booked via our reception team.


Dial 999 immediately for emergencies such as:

  • Acute chest pain
  • Acute difficulty in breathing
  • Loss of consciousness
  • Severe loss of blood
  • Severe burns and scalds
  • Choking
  • Fitting/convulsions
  • Drowning
  • Severe allergic reactions
  • Suspected broken limbs
  1. Before phoning, make sure that you know the location of the emergency and the telephone number that you are calling from.
  2. The first person to speak to you will be the telephone operator, who will ask whether you require the ambulance, fire, or police service.
  3. Once you have requested an ambulance, your call will be connected to the Ambulance Dispatch Centre.
  4. You will be asked where you want the ambulance to go. An ambulance will be sent as soon as the location is known.
  5. You should stay on the line as the call handler will ask you some questions about the incident, including details about the condition of the patient or patients. The information you provide will be relayed to the ambulance crew.
  6. Do not hang up until instructed to do so. The call handler may provide advice about how you can help the patient, and you will also be required to confirm the location and number you are calling from.

Page last updated: April 2023