Repeat Prescriptions

Dispensary opening times: 8am to 1pm and 3pm to 6:30pm from Monday to Friday

Please order your repeat prescription in the usual way:

  • Request online.  We recommend that you use this method – it is the most efficient way of ordering. Please download the NHS App. You can then order your repeat medication electronically.
  • Put a written request for your prescription in the mailbox on the outside of the front door or at the Well Pharmacy in Malpas.

We use the Electronic Prescription Service (EPS) to send the prescription electronically to our Dispensary or the pharmacy of your choice for dispensing. The Dispensers can discuss this with you.

Patients can collect their prescription from the Dispensary through one of the small external windows to the right of the Patient Entrance Door.

If possible, please pay by card – the current charge is £9.65 per item.

Ordering information

Patients on regular treatment may have repeat prescriptions dispensed at the Doctor’s discretion. If your regular medicines are not on the repeat system you will need to see or contact the doctor to arrange this.

Please order all your repeat prescriptions together once a month. The Dispenser will help you to organise this. Please also ensure that you order in sufficient time so that you do not run out (at least one week before you finish your tablets). Be prepared to give at least 5 working days notice.

We dispense drugs to all our patients who live more than one mile from any chemist.

Delivery Service

We provide a delivery service to patients who are housebound and have nobody that can collect on their behalf. All prescription deliveries must be signed for and tablets will not be left without a signature or with anyone under 18 years. If you cannot be at home to receive your order, you MUST make arrangements with us to leave it with a responsible adult. Remember to give your next month’s repeat prescription order to the Driver. We will send you spare order forms when we confirm your first delivery date. The back of the prescription must be signed and the NHS Prescription Fee paid (by cheque if possible) or your Exemption Certificate shown if you have one. If the Driver cannot deliver the medication, it will be returned to the practice. The prescription will have to be collected from the surgery.

To register for this service, complete an application form and return it to the practice. Be sure to complete the contact details so that we can reach you to confirm the first delivery date. One form is required for each patient requesting delivery.

Check that your repeats are all ordered at the same time. If you do not already do this, please contact the Dispensers who will arrange for all your repeats to be issued on the same date. If your repeat prescription alters during the month, please notify the Dispensary, giving at least 5 working days notice, so that the Driver knows about the change.

Repeat Prescription Review

A regular review of patients receiving repeat prescriptions will be made.

Dispensing charges

A prescription charge will be taken by the Dispensers unless you have an exemption. If you are on more than one medication a month, it would be worthwhile buying a prepayment certificate. Please ask for an application form.

NHS Electronic Prescription Service

The Electronic Prescription Service (EPS) is an NHS service. It allows your GP to send your prescription electronically to the place you choose to get your medicines or appliances from.

What does this mean for you?

  • As a Dispensing patient you currently collect your repeat prescriptions from us.
  • After you have ordered your prescription or received a prescription from your GP we will send it electronically to the place you choose to collect it.
  • We can now send the prescription electronically to the Dispensary for it to be dispensed on your behalf.
  • You can choose to collect your medicines from any pharmacy near where you live, work or shop. 

How can you use EPS?

As your GP dispensing practice we can electronically send your prescription to ourselves or any pharmacy. This is called nomination.

You can ask at our Dispensary or any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you. You don’t need a computer to do this.

You can change or cancel your nomination if you want a paper prescription by telling the Dispenser or Pharmacist – do this before your next prescription is due or your prescription may be sent to the wrong place.  Using EPS is quick, reliable, secure and confidential means of the Dispenser obtaining your prescription.

For more information talk to a Dispenser or visit

Page last updated: April 2023