Repeat Prescriptions

Patients on regular treatment may have repeat prescriptions dispensed at the Doctor’s discretion. If your regular medicines are not on the repeat system you will need to see or contact the doctor to arrange this.

Please order all your repeat prescriptions together once a month. The Dispenser will help you to organise this. Please also ensure that you order in sufficient time so that you do not run out (at least one week before you finish your tablets). Be prepared to give at least 5 working days notice.

We dispense drugs to all our patients who live more than one mile from any chemist.

Repeat prescriptions can be collected in person, sent through the post on receipt of an SAE, or sent directly to the Well Chemist, The Cross, Malpas (on request).

Ordering repeat prescriptions

Repeat prescriptions can be ordered by:

  • Using our Online facility called Patient Access(*) (if you need to register, please click here).
  • Letter or ticking the Right Hand Side Order Form of your prescription which will be with your prescription bag (post boxes are at the front door and dispensary counter)
  • If none of the above is possible, repeat prescriptions can be ordered by telephone on 01948 860506, between 8am and 9am, Monday to Friday but this service should only be used if you are elderly or housebound.
  • Please note, repeat prescriptions cannot be ordered by calling reception.

(*)Please note for Patent Access:

  • You may only order items that are displayed.
  • When our Dispenser has accessed the request it will display as accepted on your Patient Access home page. (This DOES NOT mean the prescription is ready; it merely means that the request is being processed.)
  • We will still require AT LEAST FIVE WORKING DAYS to process your request.

Free Home Delivery Service for Repeat Prescriptions

We provide a delivery service to patient who are housebound. All prescription deliveries must be signed for and tablets will not be left without a signature or with anyone under 18 years. If you cannot be at home to receive your order, you MUST make arrangements with us to leave it with a responsible adult. Remember to give your next month’s repeat prescription order to the Driver. We will send you spare order forms when we confirm your first delivery date. The back of the prescription must be signed and the NHS Prescription Fee paid (by cheque if possible) or your Exemption Certificate shown if you have one. If the Driver cannot deliver the medication, it will be returned to the practice. The prescription will have to be collected from the surgery.

Delivery of repeat medication items is free to all our dispensing patients (that is, if you live over 1 mile from any chemist).

To register for this service, complete an application form and return it to the practice. Be sure to complete the contact details so that we can reach you to confirm the first delivery date. One form is required for each patient requesting delivery.

Check that your repeats are all ordered at the same time. If you do not already do this, please contact the Dispensers who will arrange for all your repeats to be issued on the same date. If your repeat prescription alters during the month, please notify the Dispensary, giving at least 5 working days notice, so that the Driver knows about the change.

Repeat Prescription Review

A regular review of patients receiving repeat prescriptions will be made.

Medicines Managers

These managers, in addition to their dispensing role, are the recognised contact for medication queries from patients, nursing homes and pharmacies. With their work, we aim to improve efficiency of medicine management, increase patient safety and reduce waste. Please contact them at the surgery.

For more details go to dispensing team page.

Where do I take my prescription?

There is a dispensary in the surgery but government rules mean that you cannot use the surgery dispensary if you live within one mile of any chemist.

Dispensary opening times: 8am to 1pm and 3pm to 6:30pm from Monday to Friday

Dispensing charges

A prescription charge will be taken by the Dispensers unless you have an exemption. If you are on more than one medication a month, it would be worthwhile buying a prepayment certificate. Please ask for an application form.

NHS Electronic Prescription Service

The Electronic Prescription Service (EPS) is an NHS service. It allows your GP to send your prescription electronically to the place you choose to get your medicines or appliances from.

What does this mean for you?

  • As a Dispensing patient you currently collect your repeat prescriptions from us.
  • After you have ordered your prescription or received a prescription from your GP we will send it electronically to the place you choose to collect it.
  • We can now send the prescription electronically to the Dispensary for it to be dispensed on your behalf.
  • Please note it will take 2 working days from ordering your prescription to it being ready on the shelf for collection.
  • You can choose to collect your medicines from any pharmacy near where you live, work or shop. 

How can you use EPS?

As your GP dispensing practice we can electronically send your prescription to ourselves or any pharmacy. This is called nomination.

You can ask at our Dispensary or any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you. You don’t need a computer to do this.

You can change or cancel your nomination if you want a paper prescription by telling the Dispenser or Pharmacist – do this before your next prescription is due or your prescription may be sent to the wrong place.  Using EPS is quick, reliable, secure and confidential means of the Dispenser obtaining your prescription.

For more information talk to a Dispenser or visit

Page last updated: February 24, 2020