Reception opening hours: 8.00am – 6.30pm, Monday to Friday. Call 01948 860 205
Dispensary opening hours: 8am to 1pm & 3pm to 6.30pm, Monday to Friday.
Out of Hours: 6.30pm – 8.00am and all weekend. Call NHS 111.
The Surgery will be closed for Protected Staff Training time on Tuesday 24th May 1.00pm to 5.00pm. Please call NHS 111 for medical assistance during this time.
We currently have a vacancy for a Receptionist working 30 (part-time) or 37.5 (full-time) hours per week. See our Receptionist Job Description for more details. Call for more details and an application form. Closing date Wednesday 8th June 2022.
Malpas Surgery is open to support your medical needs. We continue to offer both telephone and face to face appointments according to what is clinically appropriate: These are for:
- Blood tests and monitoring
- Regular injections
- ECG’s (requested by a clinician)
- Adult and Childhood Vaccinations
- Doppler and measure stockings
- Smear test
Please be reassured that the practice is open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic and are prioritising the delivery of care and services based on our patients’ clinical needs. Click the links below for more information about the way we are working:
► COVID-19 Vaccination Programme
How to access your COVID-19 Vaccination Status:
NHS App- This can be accessed through a smartphone or tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel. By Calling 119 – If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call 119 and ask for a letter to be posted to you. Request a letter only if you:
- have been fully vaccinated by the NHS in England (you should wait 5 working days after your second dose)
- are planning to travel in the next 4 weeks to a country that requires evidence of COVID vaccination
COVID Pass for Events and Travel – Patients can download a COVID pass for events and travel on the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/ Please do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.
► Keeping everyone safe
► Making your appointment:
► Attending an appointment at the surgery:
- Please attend alone where possible. A single carer, or parent/guardian is also allowed to attend if required.
- Ring the Intercom bell on the right hand side of the main entrance door. You will be answered by a member of the Reception team.
- Everyone will be asked the COVID-19 screening questions before being allowed into the practice.
- Please wear a mask or face covering on entry to the premises.
- Children aged 11 years and over will be expected to wear a mask when attending.
- Use the alcohol gel provided on entry to the building.
- Due to the lack of space and the strict need to socially distance yourself from others, please come for your appointment at the given time, not 10 minutes early.
- Remain seated until a clinician comes to collect you.
- Please be assured that we have a separate consulting space for patients who have COVID-19 symptoms.
► To help the Practice Team you can:
- Visit the local pharmacy for clinical advice on minor health concerns
- Download the NHS App to order repeat prescriptions and get health advice.
- Call the surgery to arrange an appointment. The Receptionist will handle your call and arrange for you to be assessed by the most appropriate member of the healthcare team first, who will arrange for a face-to-face appointment where there is a clinical need.
- Use eConsult to request non urgent advice, you can find the link for this on the surgery website. You will receive a response as soon as possible, usually within two working days. Please do not use this method of contact for very urgent medical problems.
- For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice.
- Request online. We recommend that you use this method – it is the most efficient way of ordering. If not registered, either download the NHS App and sign up for this service or telephone the surgery to register for Patient Access. You can then order your repeat medication electronically.
- Put a written request for your prescription in the mailbox on the outside of the front door or at the Well Pharmacy in Malpas.
We use the Electronic Prescription Service (EPS) to send the prescription electronically to our Dispensary or the pharmacy of your choice for dispensing. This reduces the need for patients to come to the practice to collect their prescription. The Dispensers can discuss this with you. Patients will continue to collect their prescription from the Dispensary through one of the small external windows to the right of the Patient Entrance Door. If possible, please pay by card – the current charge is £9.35 per item. If you are worried about how you will get your prescription please speak to a family member or neighbour to ask if they can collect it for you. Otherwise we are working closely with Malpas Community Links and other Volunteers who can collect your prescription for you. Please speak to a member of staff who will give you the volunteers’ contact details. REMINDER for patients and people who may be collecting medication for others:
- It is still 5 working days’ notice for medication.
- If a family member, friend or neighbour is collecting your medication, they will need to know your full name, address and number of items they are collecting.
- Please make sure you have any payment exemptions available for the Dispensary staff to see
This continues to be a very challenging time for us all and we really appreciate your co-operation during this period of uncertainty.
► Contact information including emergency GP appointments:
- If you have a life-threatening medical emergency please dial 999.
- During surgery hours 8.00am to 6.30pm, Monday to Friday please call the surgery on 01948 860 205
- Extended hours: All patients can now book a routine appointment, up to two weeks in advance, in the evenings and on Saturday mornings at the practice. Call 0300 123 7740, option 3 or find out more…
- You can get 24 hour advice by calling the free NHS 111 service.
- Out of hours – from 6.30pm to 8.00am and at weekends please dial 111. Calls to the NHS 111 service are free from both landlines and mobiles.
- You can find out useful information at the Patient UK website.
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Page last updated: 18/04/2022